2020 Silver "Achievement in Quality" Award Winner

Heathwood Assisted Living and Memory Care of Williamsville recently became the only assisted living in New York State to receive the 2020 Silver Award for “Achievement in Quality” from the American Health Care Association and National Center for Assisted Living (AHCA/NCAL). AHCA/NCAL represents more than 14,000 non-profit and proprietary skilled nursing centers, assisted living communities, sub-acute centers and homes for individuals with intellectual and developmental disabilities.

AHCA/NCAL National Quality Award program evaluates facilities annually to recognize progression from commitment to achievement—to excellence. The Award Program is a three-step process that encourages the continuous learning, development, and execution of integrated quality systems to achieve performance excellence. Each step requires a more detailed and comprehensive demonstration of quality integration and performance. The criteria for each step are based on the Baldrige Performance Excellence Program.

Heathwood Assisted Living and Memory Care of Williamsville was evaluated in several categories, including:

 ·  Leadership

 ·  Strategy

 ·  Customers

 ·  Measurement, analysis and knowledge management

 ·  Workforce

 ·  Operations

 ·  Results

As a recipient of the Silver Award, our leadership team provided an extensive assessment of our systematic approaches, performance measures, and sustainable organizational and process results that are linked to the key customer requirements, success factors, and challenges previously identified. We are honored to receive this distinguished award, and look forward to building on this tradition!

We’d like to share the recognition with our experienced staff, and we continue to be humbled by the privilege of caring for our local seniors. To see how we offer the best in assisted living, please visit us at Heathwood Assisted Living and Memory Care .